Help Center

Metro ride works by using our mobile app to locate, unlock, and ride our electric scooters. Simply scan the QR code on the scooter to start your journey.

Yes, you can cancel your payment within 24 hours of making the transaction. Please contact our support team for assistance.

Warranty covers manufacturing defects and critical components under normal usage conditions. This includes the motor, battery, and frame structure.

If your metro arrives and you absolutely don't love it, you can return it within 14 days by creating a support ticket. The product must be in original condition.

The battery is securely integrated and not removable to ensure safety and performance. This design also helps prevent theft.

Depending on the model, our Metro scooters can travel between 25–65 miles on a single charge. Actual range may vary based on rider weight, terrain, and riding conditions.